Frequently asked questions

Anyone who has had or will have to interact with our complicated healthcare system can use Huddle Health. Having immediate access to your medical records is not only useful but empowering and time saving.

Keep adding to it! You never know when you’ll need to retrieve your records next, but when you do, Huddle Health will have them ready for you. 

Absolutely. Create a list and tag all the receipts you add within that list. You can do this on an annual basis to help you track past expenses for reimbursement.

Only you and any recipients you’ve chosen to share your items with can see your data. Here at DrFirst™ (Huddle Health’s parent company), we keep your information completely locked down.

We store your data securely in the cloud, so you can easily access it from any device.

A portion of your data is stored on your phone, so you can access it when you don’t have an internet connection.

Yes, you can create profiles for yourself and anyone else you care for like your spouse, children, or other family members. Alternatively, the person you care for can choose to share specific health items in their Huddle Health profile with you.  

You can even use Huddle to organize your pet records! 

Huddle Health has the flexibility to support whatever level of sharing you want. You can share an entire profile, a custom list of only certain records, or just one individual record. To do so, Huddle provides you with a secure web link or a PDF, which you can then share how you chose, such as email, text, or AirDrop™.

Items shared in Huddle Health will remain visible to the recipients you’ve given access to for as long as you want.

You can remove access at any time, and that permission change is immediate.

You can protect your Huddle Health account with a PIN or biometric authentication (like Fingerprint or FaceID).

If someone attempts an incorrect PIN 3 times in a row, the account will be locked. We also recommend adding a lock PIN to your phone to enhance security further.

DrFirst™ is Huddle Health’s parent company. For over 20 years, DrFirst has been a pioneer in healthcare technology, developing innovative solutions to give patients and providers the information they need when they need it.

Our products are built on proven security infrastructure, and we are committed to protecting your patient information. We care about security as much (or more) than you do, and you can trust that your health information is protected.